Refund policy

After Hourzzz – 30-Day Return Policy

At After Hourzzz, your satisfaction is our top priority. If your purchase isn’t quite what you expected, we offer a simple, stress-free return process designed to make things easy.

Return Policy Overview

  • Return Window: You have 30 days from the date you receive your order to return eligible items.
  • Item Condition: Products must be unused, in original condition, and returned with the original packaging, accessories, and materials.
  • Customer Support: Our friendly support team is here to guide you through every step of the return process.

Return Costs

Defective, Incorrect, or Damaged Products

  • Free returns.
    If your item arrives defective, damaged during shipping, or incorrect, we will cover all return shipping costs.

Customer Remorse (Change of Mind)

  • You are responsible for the actual return shipping cost.
    This applies if:
    • You ordered the wrong product
    • The item does not meet your personal needs
    • You no longer want the item
  • Shipping fees are non-refundable.

How to Return an Item

  1. Contact Us
    Email us at info@afterhourzzz.com with your order number and reason for the return.
    Our support team will review your request and issue a return authorization with instructions.
  2. Pack Your Item
    Repack the product securely in its original packaging, including all accessories, manuals, and inserts.
    Items returned without proper packaging may result in delays or denial of the return.
  3. Ship It Back
    Drop off your package at your nearest carrier location using the instructions provided in your authorization email.

Refund Process

  • Inspection:
    Once your return is received, our team will inspect the item to verify that it meets our return criteria.
  • Refund Timeline:
    After approval, your refund will be processed.
    Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider.

Exchanges

If you’d like to exchange your item for a different size, color, or product, we’re happy to assist.
Simply email us, and we’ll help you complete your exchange quickly and easily.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned. Any product that is non-returnable will be clearly identified on its product page.

For More Information

Have questions or need assistance?
Visit our FAQs page or reach out to our customer support team at any time. We're here to help.